Digital Project Manager (m/f/d) in Customer Process Management

  • RSG Gorup GmbH - Head Office Berlin
  • Fulltime
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With more than 6.4 million customers in studios and digital services, the RSG Group is the global leader in fitness. By now we are present in 48 countries on six continents at over 1,000 locations. Our product portfolio comprises 17 strong and innovative brands like Gold`s Gym, McFIT, the JOHN REED Family (JOHN REED Fitness Music Club, JOHN REED Women’s Club, JOHN & JANE‘S, THE REED), High5, CYBEROBICS, LOOX, Qi², McFIT MODELS, PEARL Management, Steven Baker, Master of Enthusiasm, THE MIRAI and our international management agency TIGERPOOL with which we lead selected designers and artists like fashion label MARCELL VON BERLIN, street art collective RON MILLER and conductor Gerd Schaller to success. RSG Group is an owner-operated company, with more than 41.000 employees and it’s global headquarters in Berlin und Los Angeles. Our ideas constantly set new benchmarks and provide momentum well beyond the areas of fitness, lifestyle and design as we strive to constantly develop new areas of activity.


  • You work on the further development of digital customer processes, e.g. by defining technical requirements for IT systems and accompanying the implementation up to implementation
  • You support the specialist departments such as marketing, sales and member administration in the analysis, design, optimization and implementation of IT-supported business processes
  • You help with the internationalization and work out the new processes to be implemented around our member administration software Europe-wide
  • Within the framework of the membership administration software, you will take care of error analysis, documentation, correction and further development together with service providers


  • You have a successfully completed degree (IT, business administration, business informatics) or a completed vocational training (e.g. as an IT merchant, as an IT specialist for system integration).
  • You have already gained experience as a product manager or a similar position and know how to design digital products
  • You have a business fluent command of the German and English languages, both written and spoken 
  • You convince with your structured approach paired with a hands-on mentality and an analytical way of working
  • You have a high affinity for IT and are proficient in the MS Office package


  • Membership: You can train at our McFIT Studios, JOHN REED Clubs and High5 Gyms free of charge and all across Europe. You will also get exclusive access to our two Training apps Cyberobics and LOOX
  • Events: You can expect dynamic and exciting team outings and company events
  • Capital city feeling: You will find your workplace with a feel-good atmosphere in the heart of Berlin
  • Work life balance: You will have the freedom to adjust your work and free time to your needs
  • Development: We offer internal workshops that will help you grow and gain experience within the soft-skill field.
  • Smooth communication: Linear hierarchies and eye level communication is important to us.
  • Wear what you like: We like you, no matter how you dress, or what you are comfortable in


RSG Group offers you a unique corporate culture with room for personality: We regard people as people and not as resources. We encourage and we challenge. If you are talented and fit in with us, we will provide you with the opportunities and challenges you have been looking for. We are looking forward to you!

RSG Group GmbH | Your career team | Saarbrücker Straße 38 | 10405 Berlin