Front of House Manager (m/f/d)
- John Reed London
- Fulltime
WHO WE ARE
LIFE'S TOO SHORT FOR BORING GYMS. Part of RSG Group, with locations from Istanbul and LA to Paris and Prague--and now London --JOHN REED has been leveraging the power of sound and design to motivate and move people across the world since 2016. Not just an ordinary gym, JOHN REED is an immersive international fitness club that boasts unexpected design elements, music programming with live DJs, and top-of-the-line equipment waiting around every corner. Walk into any of JOHN REED's 42 worldwide locations and be ready to be inspired by eclectic interior design influenced by local artists, cultures, and the city's urban metropolis. Members get access to studio workouts, boxing, hot yoga, free weights, cardio, barre, Pilates and a wide variety of amenities.
We're looking for enthusiastic Front of House Service Staff to ensure the delivery of a unique and cohesive member service for our JOHN REED club in London. Your role will report to and receive guidance from the Club and Front of House Manager.
We're looking for enthusiastic Front of House Service Staff to ensure the delivery of a unique and cohesive member service for our JOHN REED club in London. Your role will report to and receive guidance from the Club and Front of House Manager.
YOUR RESPONSIBILITIES
- You are responsible for creating a warm and welcoming club atmosphere for our JOHN REED community
- You are responsible for managing your team, and the day-to-day administrative tasks, as well as maintaining club cleanliness, the upkeep of changing room and other facilities
- You are responsible in overseeing the Front of House teams’ delivery of customer service; in person, over the phone and via email
- You plan and coordinate the Front of House team’s monthly rota
- You manager the customer service email, ensuring the delivery of first-class customer service is met in every single communication
- You are responsible for reporting and supporting in any facility and maintenance issues
- You are responsible for monitoring stock levels of our products, and putting in re-orders when necessary
- You are readily available to advise members in their needs, and will sell them our products/services dependant on their needs
- You are responsible for member satisfaction and ensure a consistently evolving customer experience, echoing the brand values. Responsibilities will include training new staff in these values
- You are responsible for developing your team, and recruiting new Front of House staff
- You work closely with the Club Manager as a strategic team player
YOUR QUAILIFICATIONS
- You have 2-3 years of experience as a Customer Relations Manager, or in a similar role
- You are proactive and take initiative – keen to resolve issues in an efficient and timely manner
- A true team player, always reliable and confident in delivery excellent customer service
- Enjoy being part of a growing company
- You have very good MS office skills
- Experience/confidence in stock management
- Experience/confidence in resolving facilities and maintenance issues
WHAT WE OFFER
- You can look forward to exciting team events
- You get free membership in our Gold's Gyms, McFIT Studios, High5 Gyms and JOHN REED Clubs category 1 & 2 – throughout Europe
- You will be welcomed by a dedicated and motivated team in a unique working atmosphere
- You will be part of the global innovation leader in fitness and lifestyle
WHY US?
Despite our rapid development, our founder and CEO Rainer Schaller had never lost sight of the fact that the focus is on people and their individual strengths. As an employer, we live out our family values every single day and are proud of our employees. Join us and make a mark with your ideas and input. In return you will find a competitive salary and benefits package (including a complimentary gym membership that can be used in all JOHN REED, McFit & High5 studios worldwide). For more information about our company, please visit our websites: https://johnreed.fitness/uk and www.rsggroup.com/en.
At JOHN REED FITNESS, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, colour, ethnicity, ancestry religion, sex sexual orientation, gender identity, national origin, age, genetic information, veteran, martial or disability status.
At JOHN REED FITNESS, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, colour, ethnicity, ancestry religion, sex sexual orientation, gender identity, national origin, age, genetic information, veteran, martial or disability status.