Guest Relation Manager (m/f/d)

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JOHN & JANE'S is one of 17 brands of RSG Group, which is the global leader in fitness with 6.4 million customers in studios and digital services. With JOHN & JANE'S, we are not only bringing the international sports and lifestyle trend "Boutique Fitness" to Germany, but also combining two different workout and studio concepts in one brand in the urban premium line with SOULBASE (Yoga, Pilates, Barre) and POWERBASE (Bootcamp). JOHN & JANE'S is aimed at trend-conscious, ambitious people who have high expectations of themselves and their lives and place great value on individuality and athletic flexibility. We combine the latest international fitness trends with innovative group workouts that are not yet available in Germany: At SOULBASE, for example, Yoga, Pilates and Barre meet selected fitness elements such as kettlebells, TRX, HIIT and hot temperatures. At JOHN & JANE'S POWERBASE, everyone can push themselves to the limit. In these classes, high-intensity workout intervals meet a thrilling sound and light concept – accompanied by the best coaches in town.


  • You are responsible for all personnel and administrative tasks in the studio
  • You proactively recruit new members internally and externally and continuously develop new strategies to achieve your goals in this regard.
  • You conduct consultations and sales talks for all services and products on offer
  • You are responsible for the selection and development of personnel and ensure a positive team atmosphere in your club.
  • Together with your team, you ensure a customer experience for our members that will bind them to us in the long term
  • You ensure compliance with company standards in the areas of service, support, cleanliness/orderliness and technology
  • You are always a role model to our staff in terms of the behavior expected of them
  • You ensure that the courses are optimally utilized
  • You implement promotions, campaigns and events in cooperation with the marketing team


  • Ideally, you have initial management experience and enjoy sales
  • Your way of working is goal- and service-oriented with a strong business mindset
  • You have an inspiring and motivating charisma, are an organizational talent and can structure yourself well
  • You have a high degree of social competence and live a situational leadership style
  • Communication at eye level and an open, companionable way of working are a matter of course for you
  • You have a high affinity for the social media sector
  • Fitness and yoga are part of your lifestyle
  • You strengthen the community with your open manner


  • You can look forward to exciting team events
  • You get free membership in our Gold's Gyms, McFIT Studios, High5 Gyms and JOHN REED Clubs category 1 & 2 – throughout Europe
  • You will be welcomed by a dedicated and motivated team in a unique working atmosphere
  • You will be part of the global innovation leader in fitness and lifestyle


RSG Group offers you a unique corporate culture with room for personality: We regard people as people and not as resources. We encourage and we challenge. If you are talented and fit in with us, we will provide you with the opportunities and challenges you have been looking for. We are looking forward to you!

RSG Group GmbH | Your career team | Saarbrücker Straße 38 | 10405 Berlin