Guest Relationship Manager (m/f/d) Madrid

  • Fulltime
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JOHN REED is one of 17 brands of RSG Group, the global leader in fitness with 6.4 million customers in studios and digital services. With JOHN REED, RSG Group brings together good sound, exceptional design and a wide variety of workouts to create a cosmopolitan lifestyle. Fitness here is not just pure bodytuning, it is the soundtrack of a new movement. JOHN REED combines fun and motivation in an unprecedented club atmosphere. Help us spread the lifestyle and take workouts to a new level.


  • You are a passionate host and represent the Club to the outside world.
  • You are responsible for all personnel and administrative tasks in the studio.
  • You proactively engage in the acquisition of new members inside and outside and continuously develop new strategies to achieve your goals.
  • You conduct consultations and sales discussions on all services and products on offer.
  • You are responsible for personnel selection and development and ensure a positive team atmosphere in your club.
  • You work with your team to provide our members with a customer experience that binds them to us in the long term.
  • You ensure compliance with company standards in the areas of service, support, cleanliness/order and Technology.
  • You are always a role model for our employees in terms of the behavior they expect.
  • Make sure the courses are optimally used.
  • You implement promotions, and events in cooperation with the Marketing team.


  • Ideally, you have first management experience and enjoy selling.
  • Your way of working is goal- and service-oriented with a strong business thinking.
  • You have an inspiring and motivating charisma, you are an organizational talent and can structure yourself well.
  • You have a high level of social competence and live a situational Leadership lifestyle.
  • Communication on an equal footing and an open, comradely way of working are of importance for you.
  • You have a high affinity for the social media area.
  • Lifestyle and new trends inspire you.
  • With your open way, you'll strengthen the community.


  • Du kannst dich auf spannende Teamevents freuen
  • Du bekommst die kostenlose Mitgliedschaft in unseren McFIT Studios, High5 Gyms und JOHN REED Clubs der Kategorie 1 & 2 – europaweit
  • Dich begrüßt ein engagiertes und motiviertes Team in einer einzigartigen Arbeitsatmosphäre
  • Du wirst Teil vom weltweiten Innovationsführer in den Bereichen Fitness und Lifestyle


RSG Group offers you a unique corporate culture with room for personality: We regard people as people and not as resources. We encourage and we challenge. If you are talented and fit in with us, we will provide you with the opportunities and challenges you have been looking for. We are looking forward to you!

RSG Group GmbH | Your career team | Saarbrücker Straße 38 | 10405 Berlin